Contact Ruchin

Ruchin is written and run by a small group, and this is the page that tells you how to reach them. Whether you have spotted an error in something we published about Selling, renovating and buying a home, have a question an article did not answer, or want to talk business, it all starts at one address.

The address

[email protected]

That is the only address we use. There is no form, no chat widget and no support portal.

What helps us answer

We answer specific questions much faster than general ones, so it is worth a minute of extra typing.

• What you need, in one line. Everything else can come under it.
• The address of the page in question, copied rather than paraphrased.
• Browser, device and a screenshot if you are reporting something that looks broken.

How quickly we answer

Answers come by email, generally within two working days, and only by email. The missing phone line is a choice, not a gap we forgot to fill.

Outside what we can help with

There is a line between publishing about Selling, renovating and buying a home and advising you personally, and we stay on the publishing side of it. That rules out account problems, disputes with third parties, and anything that depends on facts only you can see. See the legal notice.

Mistakes

Quote the line you think is wrong and say what it should say instead. That is enough. The editorial policy sets out what happens next, including when a correction gets a visible note.