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Michelle Ansell
Michelle Ansell
Improving New Hire Retention. Executive and Professional Search Permanent & Interim Management Recruitment. COO, Chief Customer Officer, Director roles. Expertise in CX/EX, Transformation. Committed to Diversity.
Published Sep 6, 2023
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I was talking to a long-serving and high-performing leader, someone I have spoken with for many years, they are an extremely loyal and dedicated employee, they love their business and brand, are considered a top performer, with a highly engaged, high performance and profitable team. I was asking generally how they were and what was on the horizon for their business and team, when all of a sudden the conversation changed and they delivered a surprising statement:
"They are seriously the worst leader I have ever had."
The statement took me a back for a minute, it was really out of character for this individual to say something not positive about where they worked.
They went on to share how their leader was overriding what the team and they were telling them, even to the point of bringing in some external consultants to get to the 'root of the issues', issues that the team and this individual had been advising of for some time, when they pointed this out, they apparently said, yes I have heard you 'but I believe you are wrong'.
Sadly, this sort of conversation isn't unusual, every day I speak with C-suite, Directors and senior leaders across the Operations and Customer space, and when I start to explore what the future looks like for them, all too often they will mention how they might be considering, or are actively looking for a move. When I probe further beyond the usual reasons for moving on, there is often one or more leadership fails bought to light.
Bad leadership is a topic that has plagued organisations for decades, leading to decreased morale, productivity, and even financial losses. It's an issue that can affect any company, regardless of its size or industry.
People don’t leave companies. They leave their leaders!
In an article publsihed by Personnel Today, almost half of UK workers have quit a job due to a poor relationship with their manager, according to Totaljobs.
Bad leadership can come in many forms some of which are listed here:
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The Impact of Bad Leadership:
It isn't all bad news, bad leadership can be addressed and rectified. Afterall some leaders are thrust into roles of increasing seniority, often without the tools, training and development to be fully effective in a leadership role.
Bad leadership can have far-reaching consequences, affecting not only an organisation's bottom line but also the well-being of its employees. It's crucial for organisations to recognise the signs of bad leadership and take proactive steps to address it. By fostering a culture of effective leadership, organisations can create a more positive and productive work environment for everyone involved.
I help CEOs, COOs, HRDs and business leaders improve the diversity, success and retention of their new leadership hires across Customer, CX, Operations, Transformation Insight and Planning, providing recruitment consultancy and Executive Search services. Helping you deliver a much improved performance and ROI. If you would like to talk more about your unique challenges and to see if I might be a future resource for you, Book a call today.
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6 Comments
Matthew P.
Strategic People & Operations Leader | Ex-Bupa, Depop & Motorway
5mo
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Brilliant read, Michelle Ansell! 🤩
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Richard (Rich) Gray
Talks about Customer Experience & Revenue - Generative AI, LLM, Strategic thinker, Problem solver, Dad of two, Husband of one, Kayaker, Paddle-boarder, X motor racer, happy pedalling a Mountain Bike ;-)
12mo
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Ooh, great read Michelle, thorny subject tho, narcissistic control freaks tick every box and then some … but try telling them 😂
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Mohammed Shazzaib
Architecting impactful operational and customer experience strategies and nurturing a culture of customer-driven success | Certified Commercial Pilot
12mo
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An insightful piece highlighting the prevalent issue of bad leadership. You have narrated a surprising encounter with a long-serving and high-performing leader who, despite being loyal and dedicated, had a negative experience.Leaders often do not understand the adverse effects of their bad leadership, including low morale, high turnover, declining performance, and damage to an organization's reputation.Thanks Michelle Ansell for sharing this thought-provoking piece that resonates with the experiences of countless professionals. The narrative skillfully captures the challenges of bad leadership, fostering awareness and dialogue on a critical issue that impacts workplaces globally.
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